Shipping policy
Shipping Destinations
We currently ship exclusively to customers located in the United States and Canada.
Order Processing
All orders are processed within 1–3 business days after payment is received. Orders are not processed, shipped, or delivered on weekends or public holidays.
If we experience a high volume of orders, processing times may be slightly delayed. We will notify customers if there is a significant delay in processing their order.
Shipping Times
United States
- Standard Shipping: 5–10 business days
Canada
- Standard Shipping: 7–14 business days
Delivery times are estimates and may vary depending on the destination, carrier delays, weather conditions, customs processing, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on the customer's location and the selected shipping method. Any available free shipping promotions will be clearly displayed on our website.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing tracking information so you can monitor the status of your shipment.
Customs, Duties, and Taxes
For orders shipped to Canada, customers may be responsible for any applicable customs duties, taxes, or import fees charged by local authorities. These charges are not included in the product or shipping price and are the responsibility of the customer.
Incorrect Shipping Information
Please ensure that your shipping address is accurate and complete at checkout. We are not responsible for orders shipped to incorrectly provided addresses. Additional shipping charges may apply for address corrections or reshipments.
Lost or Delayed Packages
If your package is lost in transit or significantly delayed, please contact our customer support team. We will work with the shipping carrier to investigate the issue and assist in finding a resolution.
Contact Us
If you have any questions about our Shipping Policy, please contact us through our store's contact page or customer support email.
Trade name: Petal & Glow
Phone number: (907) 885-2080
Email: support@petalglow.store.
Physical address: 1175 Lake Dr, North Pole, AK 99705, United States